Shipping Policy

Shipping Policy

Introduction

At Ergoscreenmount, we coordinate specialized logistical networks to ensure that our ergonomic display mounts and durable television support systems are transported to your location in a secure and structured manner. This document details the exact conditions, operational timeframes, financial rates, and logistical rules governing the shipment of products purchased through our online store. By finalizing a purchase, you acknowledge and agree to the operational definitions, boundary conditions, and user responsibilities outlined in this policy.

All orders are processed and prepared in accordance with standard transit practices. Because television brackets, monitor arms, and multi-screen stands require robust construction and substantial structural weight, specific parcel weights and dimensions vary. We apply standardized transit safety measures to guarantee that all mounting systems arrive structurally complete and ready for physical installation.

Shipping Destinations & Address Limitations

To maintain high reliability, consistent tracking coverage, and secure deliveries, we limit our transport services to the contiguous United States (lower 48 states). We do not dispatch orders to Alaska, Hawaii, or any unincorporated territories of the United States, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.

Additionally, our standard transport carriers do not deliver heavy-duty mounting hardware to P.O. Box addresses due to size and weight restrictions imposed by local post offices.

Regarding military destinations (including APO, FPO, and DPO addresses), we currently face technical routing limits. The specialized military mail system involves specific security verification networks, physical address size constraints, and limited carrier tracking integration, which prevent us from guaranteeing successful delivery. Rather than risking lost orders or indefinite transit delays for our service members, we must restrict shipping to these addresses at this time. We are actively working with our logistics partners to find viable routing and verification solutions to support our military customers in the future.

Shipping Rates & Costs

We provide transparent, flat-rate shipping structures to keep purchasing decisions clear. Shipping charges are calculated automatically at checkout based on the final transaction amount.

• Orders under $80.00: A flat shipping fee of $10.00 is applied to cover ground transit costs.
• Orders $80.00 and over: We offer free ground shipping. To qualify, your cart subtotal must reach at least $80.00 after any discounts have been applied and before applicable sales taxes.

All shipping costs are displayed clearly on the checkout page prior to payment confirmation, ensuring no hidden charges or post-purchase fees.

Order Processing & Delivery Timelines

Logistics timeframes consist of two distinct operational phases: order processing time and transit time.

Our daily order cutoff time is 3:00 PM EST. Orders placed after this time will be processed the next business days.

• Order Processing Time: This covers verification, billing validation, and logistics preparation. Once an order is confirmed, the standard order processing time is 1-3 business days (excluding Saturdays, Sundays, and major federal holidays).
• Transit Time: This is the duration required for the carrier to transport the shipment to your delivery address. The standard transit time for the contiguous United States is 3-8 business days.

To determine when your screen mounting systems will arrive, please reference our official delivery formula:

Order Processing Time + Transit Time = Total Estimated Delivery

Applying this formula to our standard schedules:

1-3 business days (Processing) + 3-8 business days (Transit) = 4-11 business days (Total Delivery)

Please note that these timeframes are estimates. While standard ground shipments arrive within the stated 4-11 business days, unexpected factors such as extreme winter storms, carrier network backlogs, or federal holiday closures can occasionally cause minor delays.

Order Tracking & Split Shipments

Once your order has been shipped, a automated tracking link is generated and sent to the email address provided at checkout.

Please allow 24-48 hours for the tracking information to activate and display status updates in the carrier’s system. Tracking status may remain in “Label Created” or “Pending” status until the carrier conducts the initial terminal scan.

For orders containing multiple display mounts, ceiling poles, or specialized accessories, items may occasionally be packed in separate boxes to ensure physical protection or to comply with maximum parcel weight limitations. Consequently, your order may be delivered in split shipments. In such cases, you will receive distinct tracking numbers for each box, and individual packages may arrive on slightly different days within the estimated 4-11 business days window.

Address Accuracy & Missing Packages

Buyers are solely responsible for ensuring the absolute accuracy of the physical shipping address entered during the checkout process. Our order management systems transfer address data directly to transport carriers.

If a parcel is lost, returned, or significantly delayed due to incorrect, incomplete, or outdated address details provided by the customer, Ergoscreenmount is not responsible for replacement costs or refund liabilities. If you discover an address error immediately after finalizing a purchase, you must contact our support team at info@ergoscreenmount.com within 12 hours to request a correction before logistics handling begins.

In the rare event that a carrier tracking link states “Delivered” but you have not physically received the parcel:

1. Check all exterior doorways, porches, side entrances, and neighbors.
2. Verify with household members or property managers who may have accepted the box.
3. If the package cannot be located, you must contact the carrier directly within 3 business days to initiate a physical GPS trace and file a formal missing package claim.

Ergoscreenmount does not issue refunds or ship free replacement mount brackets for orders where the carrier provides official, verified proof of delivery to the address on file.

Damaged in Transit

Screen brackets and heavy desktop display mounts are constructed from solid metals, but outer retail packaging or internal components can occasionally sustain damage during carrier transit.

If your parcel arrives with obvious external structural damage, or if you discover physical defects upon unboxing the bracket, you must file a claim with our support team at info@ergoscreenmount.com within 48 hours of package delivery.

To initiate a transit damage claim, you must provide:

1. Your five-digit Order Number.
2. Clear, high-resolution photographs showing the damaged shipping carton (including the shipping label).
3. Clear, high-resolution photographs showing the specific physical damage, scratches, or missing components of the bracket.

Upon receipt and verification of the photographic evidence, we will coordinate a replacement shipment or issue a refund according to our standard procedures. Late reports exceeding the 48 hours reporting window cannot be accepted, as carrier insurance agreements mandate rapid filing.