Privacy Policy

Privacy Policy

Introduction

Ergoscreenmount values transactional integrity and customer data protection. This Privacy Policy details how we collect, process, share, and protect your personal credentials and device data when you visit our website, communicate with our support staff, or purchase mounting systems from our catalog. By using our website, you agree to the practices and conditions outlined below.

We implement structured security protocols to guarantee that your personal data remains private. Rather than applying vague or general assurances, we outline specific technical boundaries, billing restrictions, and data protection rights that govern our store operations.

Information We Collect

We collect specific types of personal data to process transactions and monitor website usability. We divide our data collection into two precise categories:

• Device Information: When you navigate our digital store, we automatically collect details about your web browser, IP address, time zone, local operating system, and cookie identifiers. As you browse, we also log the specific web pages, display mounts, and search queries you interact with, alongside structural referral paths.
• Order Information: When you initiate or complete a purchase, we collect necessary billing and delivery details. This includes your name, physical billing address, physical shipping address, email address, telephone number, and payment verification details (specifically credit card billing data). We collect this transaction information directly from you at checkout.

How We Use Your Information

We process your personal and transaction data to execute core retail services and maintain security standards.

Specifically, we use this information to:

1. Process and authorize your credit card transactions directly through secure card payment gateways.
2. Coordinate logistical dispatch, print shipping labels, and manage parcel delivery through ground carriers.
3. Generate transactional records, purchase receipts, five-digit Order Numbers, and tax invoices.
4. Maintain communication with you regarding order progress, shipment tracking, or technical product questions.
5. Review transaction data for signs of payment fraud, credit card theft, or malicious site activity.
6. Provide relevant technical display advice and coordinate the issuance of Return Merchandise Authorizations (RMA) under our return policy.

Sharing Your Personal Information & Zero-Sale Policy

We share your personal information with necessary third-party partners who perform processing services on our behalf.

Our data sharing is strictly limited to:

• Digital E-commerce Systems: We utilize secure e-commerce platforms to manage our product catalog, display our mount listings, and process orders.
• Payment Gateways: Credit card payments are routed through secure, authorized credit card processing networks to complete authorizations.
• Logistics Carriers: Delivery addresses, telephone numbers, and recipient names are shared directly with our shipping carriers (such as UPS, FedEx, and USPS) to print labels and execute ground transit.

We operate under a strict Zero-Sale Policy. Ergoscreenmount does not sell, trade, rent, or lease your personal information, email address, physical location details, or buying history to marketing brokers, data aggregators, or third-party advertisers for any purpose.

Payment Security & PCI-DSS

We prioritize data security during checkout and transaction verification.

• 256-bit SSL Encryption: All data transferred during checkout is protected with 256-bit SSL (Secure Sockets Layer) encryption. This protocol establishes a secure connection to block unauthorized extraction of transaction details.
• PCI-DSS Compliance: We adhere to the PCI-DSS (Payment Card Industry Data Security Standard). This framework governs data security management for credit card processing networks.
• Zero Storage Commitment: To prevent transaction leaks, Ergoscreenmount does not store or view your full credit card number or card security codes (CVV) on our local storage devices. All transaction records are limited to transaction tokens, card types, and the card’s last four digits.

Cookies & Behavioral Advertising

We use cookie files and tracking pixels to analyze website navigation and improve store performance.

• Essential Cookies: These secure files are necessary to remember items in your shopping cart and guide your checkout progress.
• Analytics Cookies: We use cookies to study visitor movement across our display mount categories, helping us optimize catalog layouts.
• Opt-Out Control: You can set your web browser to reject cookie files or notify you before accepting cookies. However, blocking cookies may prevent you from using specific checkout features. If you prefer to opt out of targeted advertising, you can adjust your preferences via the Google Ad Settings interface.

Your Rights & Legal Compliance

Depending on your physical location, you possess specific legal rights regarding your personal data. We comply with data protection regulations, including the GDPR (General Data Protection Regulation) and the CCPA (California Consumer Privacy Act).

Our systems support the following customer rights:

• Right to Know and Access: You can request a clear list of the specific categories and pieces of personal data we have collected about you over the past twelve months.
• Right to Delete: You have the Right to Delete your personal information. Upon receiving a verified request to our support email, we will remove your personal data from our active databases, except where we must retain transaction records for tax compliance, active logistics fulfillment, or governing law.
• Right to Correct: You can request corrections to incomplete or inaccurate billing details.
• Non-Discrimination: We do not deny service, charge different prices, or provide different service levels if you choose to exercise your privacy rights.

To exercise these rights, please email your request to info@ergoscreenmount.com. We verify your identity by comparing the email address on the request with the transaction email in our database.

Data Retention & Minors

We maintain data retention boundaries and age restrictions to safeguard privacy.

• Data Retention: When you place an order, we retain transaction records (including name, invoice address, and purchased items) in our digital database. We preserve this data to fulfill tax compliance guidelines and address potential return inquiries. We do not keep credit card credentials.
• Minors Protection: Our website and display mount products are not configured for or directed toward minors. We do not intentionally collect, seek, or maintain personal information from individuals under 18 years of age. If we discover that an individual under 18 has submitted personal details through our checkout, we will remove the data from our databases.