Refund Policy

Return and Refund Policy

Introduction

At Ergoscreenmount, we recognize that selecting the proper mount, coordinating VESA patterns, or choosing the correct dynamic desk bracket can sometimes involve adjustments. We want you to feel confident and secure when purchasing our ergonomic display mounts and durable television support systems. This policy provides complete, transparent guidelines for returning purchases and requesting refunds. Our standard operational parameters are designed to protect both the consumer’s purchasing confidence and our sustainable store operations.

We strive to maintain an open and accommodating customer experience. Rather than implementing restrictive return blockages, we focus on helping you find the precise mounting configuration for your environment. By understanding the return conditions, timeframes, and steps detailed below, you can shop with assurance knowing our support channels are prepared to assist you through every transition.

Return Window & Eligibility

We provide a flexible return framework. You have a return window of 30 business days from the date your package was delivered to request a return and refund.

To remain eligible for a refund, returned mounting systems must meet the following standard conditions:

• Product Condition: We allow returns of items with light use, provided they are in a resale condition with their original packaging and components intact. This means you are welcome to unpack the bracket, assess the physical weight of the steel arms, and conduct temporary mock-ups to check fitment against your wall or desktop.
• Completeness: All structural brackets, tilt-locking bolts, mounting screws, installation manuals, C-clamps, and adjustment wrenches must be placed back inside the shipping package.
• Objective Characteristics Hint: We provide friendly reminders regarding product dimensions and display options. Mounting brackets are designed to support specific VESA patterns, display sizes, and weight capacities. Please ensure your television or monitor meets these structural requirements before installation. Additionally, due to standard dimensional tolerances and minor physical variations in screen frames, physical alignments may show slight, negligible variances which do not affect structural safety or mounting integrity. These normal characteristics are ordinary for mounting hardware and should not act as obstacles to your satisfaction. If you are unsatisfied due to VESA differences or minor physical tolerances, you are fully eligible to proceed with a standard, friendly return within the 30 business days window.

How to Initiate a Return

To guarantee that your return is recognized and handled efficiently by our staff, you must follow our standard return pipeline.

To start the return process:

1. Send an email to our support team at info@ergoscreenmount.com stating your interest in returning the display mount.
2. In your email, please state your five-digit Order Number and provide a brief description of the item you wish to return.
3. Our customer service representatives will respond to your request within 1-2 business days. Once your return request is logged, we will issue a specific Return Merchandise Authorization (RMA) code alongside the designated shipping address for returns.
4. Please place the RMA code clearly on the exterior shipping box of your package. This code serves as the primary identification label during intake, helping us process your return without delay.

Return Shipping Costs

The financial responsibility for return shipping costs depends on the primary reason for the return. We divide shipping liabilities into two clear categories:

• Merchant Responsibility (Defective, Damaged, or Incorrect Items): If you receive a bracket that has suffered physical damage during transit, has missing structural parts, or if you receive a different model than the one ordered, Ergoscreenmount is responsible. We will cover all return shipping costs. In these circumstances, our customer team will email you a prepaid ground shipping label, allowing you to return the item with zero transit expenses.
• Buyer Responsibility (Remorse, Mind Change, or Size Compatibility): If you decide you no longer need the mount, choose to redecorate your room, or if you mistakenly purchased a mount that does not fit your display’s VESA pattern (and wish to return it rather than exchanging it), you are responsible for the return shipping fees. You may select any commercial carrier of your choice to transport the package to our designated returns address, and you will pay the carrier’s standard ground shipping rate directly.

Restocking Fees

We believe in fair pricing and clear customer relationships. We do not penalize our buyers for returning merchandise that does not fit their spatial design.

Therefore, we charge a $0.00 Restocking Fee on all returned items. You will never face hidden processing deductions, shipping handling surcharges, or administrative restocking fees when you return an eligible screen mounting system within the standard timeframe. The subtotal paid for the returned bracket will be refunded to you in full, subject to the conditions outlined in this policy.

Refund Process & Timeline

Once your return is received at our returns address, we follow a systematic process to finalize your credit.

• Logistics Intake: Once the package arrives at our returns address, our staff logs the physical arrival of the box.
• Processing Review: Our team will review the returned bracket to ensure that all structural components, brackets, and adjustment hardware are present. This process is completed within 1-3 business days of physical receipt.
• Refund Issuance: Once the return has been successfully reviewed, we issue the refund to the original payment card used at checkout. We do not send funds to alternative credit cards or bank accounts to maintain financial security.
• Bank Processing Time: Although we issue your credit within 1-3 business days, the time required for the transaction to display on your statement depends on your bank. Most credit card companies and commercial banks complete the transaction within 5-10 business days. We recommend contacting your card issuer directly if the credit is not visible after this timeframe.

Order Cancellations & Fraud Prevention

We attempt to process and prepare orders as quickly as possible to ensure fast delivery.

If you change your mind and decide to cancel a pending purchase, you must email your request to info@ergoscreenmount.com within 12 hours of completing checkout. If the order cancellation request is received within this 12 hours window, we will cancel the order and return the funds in full.

If your request arrives after 12 hours, the order has likely entered logistical routing and cannot be cancelled. In this case, you must accept delivery of the shipment and then initiate a standard return under our 30 business days return policy.

To protect all consumers from unauthorized credit card use, Ergoscreenmount monitors transactional data for signs of payment fraud or malicious patterns. If we receive a returned package that is completely empty, contains a substituted block of scrap metal, or is missing the core steel mounting arms (representing deliberate product swapping), we reserve the right to withhold the refund and report the transaction data to relevant fraud databases and payment card security networks.