Contact Us

Contact Us

Welcome & Service Scope

Thank you for choosing Ergoscreenmount. We are dedicated to providing clear, practical guidance for all display installation requirements, mount options, and post-purchase inquiries. Our primary expertise covers television and monitor mounting systems designed to maximize space efficiency and improve viewing posture. Whether you are selecting a swivel arm bracket for a residential living room or coordinating a multi-screen configuration for a commercial workspace, our team provides factual, hands-on support.

Our service extends to technical specifications, VESA compliance checks, structural placement options, and tracking updates. We coordinate closely with our logistics networks to ensure order handling and shipping inquiries are resolved directly. If you have questions regarding the structural load capacity of a specific bracket, the alignment steps for dynamic desktop display mounts, or standard parts inquiries, we are prepared to supply the necessary technical facts.

Fast-Track Resolution

To maintain structured support and minimize response delay, all requests concerning active, pending, or completed purchases must include a valid Order Number. This structural identifier enables our support desk to access transaction records, logistical tracking points, and invoice data.

For inquiries relating to missing hardware components, shipping damage, or return authorization requests, providing the Order Number at the start of your message is mandatory. If you are contacting us about installation assistance or VESA alignment queries, please include the specific model code of both the bracket and your television or display. This precise technical detail helps avoid unnecessary troubleshooting steps and ensures immediate support.

Professional Contact Channels

We maintain direct contact points to ensure accessible communication for consumers and commercial partners. Our communication channels are monitored systematically to keep response times reliable.

• Email Support: For structured queries, installation questions, tracking updates, and return documentation, please contact our support office at info@ergoscreenmount.com. We review incoming correspondence in the order received. Our standard operational goal is to provide a complete response within 1-2 business days.
• Phone Support: For immediate assistance, direct verbal checkups, or pressing installation inquiries, you can reach our team at +1 (757) 298-6060. Standard cellular rates apply. If our representatives are engaged with other callers, please leave a concise message containing your name, order details, and telephone callback number.
• Physical Address: For formal postal communication or administrative correspondence, our physical address is 14021 LAUREL OAK DR, SMITHFIELD, VA 23430-6105, USA. Please note that our support office does not host a display showroom, and our staff cannot facilitate direct over-the-counter purchases or physical returns at this location.

Business Hours

All communication channels are staffed and managed according to standard administrative hours. Inquiries submitted outside these hours are queued and addressed on the following operating day.

Our official business hours are Monday to Friday, 9:00 AM – 6:00 PM (ET). We are closed on Saturdays, Sundays, and major Federal or public holidays in the United States. During peak periods, such as seasonal promotions or severe weather disruptions, our email response time may extend, but we prioritize urgent order-related issues.

Returns & Exchanges Notice

If you are planning to request a return or exchange, please read our policies carefully.

We aim to make the return process straightforward and fair. Once you contact us at info@ergoscreenmount.com and receive your specific Return Merchandise Authorization (RMA) code, we will provide the correct return address and instructions. Please do not send products to our administrative office or our logistics addresses without a confirmed RMA code, as this will lead to delays in identifying and processing your refund.

Send Us a Message

For quick messaging directly through our store platform, you can utilize our online contact framework. Please complete all fields accurately to prevent communication delays.

• Full Name: Please provide your first and last name.
• Email Address: Enter the active email address used during checkout.
• Order Number: (Mandatory for active orders) Type the five-digit identifier.
• Subject: Select from “Product Compatibility,” “Shipping Inquiry,” “Return Request,” or “Technical Support.”
• Message Body: Please describe your inquiry with technical clarity. If you are reporting structural alignment issues or shipping damage, please prepare clear photos or videos to email us, as visual evidence allows for rapid verification.